If something went wrong, we want to be the first to hear it, and the first to fix it.
Internal staff, applicants, deployed workers, families and partner businesses can submit complaints through any channel below. Every grievance is logged, investigated, and answered within 7 working days.
Grievance logged with a reference number; you get an acknowledgement if you left contact details.
Investigation, files pulled, staff/sub-agent questioned, receipts checked against the system.
Decision & remedy: refund, correction, disciplinary action, communicated to you in plain language.
Root cause fixed in our process so the same complaint doesn't happen to the next person.
